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The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service Provides expert tips and tricks to make the software work more effectively Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses

SAP is the world's leading provider of ERP software and services, with worldwide revenue in 2004 of $9.7 billion and a 57 percent market share among major business application providers; it is one of the world's largest software companies overall ERP is a flexible, open technology platform that helps businesses run more efficiently (and profitably) by providing integrated management of key operations and supply chains Written for IT professionals who find it hard to get through SAP's complex documentation, our book demonstrates how ERP can cut costs, provides a clear overview of how the ESA (enterprise service architecture) model affects ERP, and shows how to implement the new ERP in the real world Topics covered include reducing the cost of an existing IT backbone, using the new ERP to address a company's «pain points» and challenges, and proving the value of ERP through ROI (return on investment) and TCO (total cost of ownership) studies

A solid introduction to the practices, plans, and skills required for developing a smart system architecture Information architecture combines IT skills with business skills in order to align the IT structure of an organization with the mission, goals, and objectives of its business. This friendly introduction to IT architecture walks you through the myriad issues and complex decisions that many organizations face when setting up IT systems to work in sync with business procedures. Veteran IT professional and author Kirk Hausman explains the business value behind IT architecture and provides you with an action plan for implementing IT architecture procedures in an organization. You'll explore the many challenges that organizations face as they attempt to use technology to enhance their business's productivity so that you can gain a solid understanding of the elements that are required to plan and create an architecture that meets specific business goals. Defines IT architecture as a blend of IT skills and business skills that focuses on business optimization, business architecture, performance management, and organizational structure Uncovers and examines every topic within IT architecture including network, system, data, services, application, and more Addresses the challenges that organizations face when attempting to use information technology to enable profitability and business continuity While companies look to technology more than ever to enhance productivity, you should look to IT Architecture For Dummies for guidance in this field.

The bestselling Excel book on the market, updated for Excel 2010 As the world's leading spreadsheet application, Excel has a huge user base. The release of Office 2010 brings major changes to Excel, so Excel For Dummies comes to the rescue once more! In the friendly and non-threatening For Dummies style, this popular guide shows beginners how to get up and running with Excel and helps more experienced users get comfortable with new features. Excel is the number one spreadsheet application worldwide, and Excel For Dummies is the number one guide to using it With the major changes in Microsoft Office 2010, Excel has new features and a new interface design; users need help to get up to speed The book includes everything you need to know to perform basic Excel 2010 tasks Covers creating and editing worksheets and charts, formatting cells, entering formulas, inserting graphs, designing database forms, and adding database records Also covers printing, adding hyperlinks to worksheets, saving worksheets as Web pages, adding existing worksheet data to an existing Web page, and much more Whether you're new to Excel or just need to understand the 2010 version, Excel 2010 For Dummies provides what you need to know.

Start creating dynamite presentations with PowerPoint 2010 PowerPoint, the number one presentation software, has been revised and improved with the introduction of Microsoft Office 2010. More than 120 million people are using PowerPoint to create business and educational presentations worldwide. Both new and veteran PowerPoint users will improve their skills with the fun and friendly advice in PowerPoint 2010 For Dummies. Bestselling author Doug Lowe makes it easy to grasp the new features and shows you how to create presentations with pizzazz. PowerPoint is used in more than 60 countries to create visual presentations for business and educational settings The newest revision to PowerPoint adds new features, an online version of the software, and improved audiovisual and video editing capabilities This easy-to-follow guide explains how to create and edit slides, import data from other applications, and add charts, clip art, sound, and video Also covers working with hyperlinks, creating Web pages with PowerPoint, video editing, and collaboration via online access PowerPoint 2010 For Dummies helps you take full advantage of the enhancements in the new version, so you can create more effective and impressive presentations.

Mac users are passionate and loyal and these books capture that same feeling in pedagogy and series style. Titles in the Portable Genius series are not comprehensive; instead they aim to provide readers with the most accessible, useful information possible by giving readers tips and techniques for the most used features in a product or software. A handy smaller trim size makes it easy for readers to carry with them essential information on the hottest tips and tricks for their Mac. They'll find essential information coupled with savvy advice on everything from simple tasks like getting started, to intermediate information, and hip tips that cover how to use all the applications in iLife. As many iLife users initially find iMovie, GarageBand, and iWeb somewhat daunting, this book offers fast-moving coverage of the essentials of these applications as well as more advanced features.

If just thinking about financial management gives you a headache, personal finance software is better than aspirin. Quicken is tops, and Quicken 2009 For Dummies is the quickest and easiest way to put it to work. Here’s the plain-English guide to using the newest update of the nation’s leading personal finance software. A leading CPA shows you how to track your finances day to day, keep your checkbook and pay bills online, and even plan for tax time with Quicken. Learn as much or as little as you need to know – just how to keep your checkbook straight, or even how Quicken helps manage stocks and the business end of rental property. Install and set up Quicken 2009, or update data files from a previous version Learn to make a budget that’s flexible enough to work for your family or your business Keep your checkbook up to date, handle banking transactions online, and use Quicken calculators Print Quicken reports to help you track cash flow, identify missing checks, summarize spending, and more Set up tax-deferred or brokerage accounts and buy and sell securities Track your credit cards and bank accounts as well as mortgages, loans, and other debts Use Quicken’s Home & Business or Rental Property Manager versions to keep your business books Handle payroll for business or household employees Track deductions to make tax preparation easier With Quicken 2009 For Dummies, you’ll feel like a financial wizard!

Governance, risk, and compliance—these three big letters can add up to one giant headache. But GRC doesn't have to be a boil on your corporate behind. SAP GRC For Dummies untangles the web of regulations that confronts your company and introduces you to software solutions the not only keep you in compliance, but also make your whole enterprise stronger. This completely practical guide starts with a big-picture look and GRC and explains how it can help your organization grow. You'll find out why these regulations were enacted; what you can do to ensure compliance; and how compliance can help you prevent fraud, bolster your corporate image, and envision and execute the best possible corporate strategy. This all-business handbook will help you: Understand the impact of Sarbanes-Oxley Control access effectively Color your company a greener shade of green Source or sell goods internationally Keep your employees safe and healthy Ensure that data is kept secret and private Manage information flow in all directions Enhance your public image through sustainability reporting Use GRC as the basis for a powerful new corporate strategy Complete with enlightening lists of best practices for successful GRC implementation and conducting global trade, this book also puts you in touch with thought leadership Web sights where you can deepen your understanding of GRC-based business strategies. You can't avoid dealing with GRC, but you can make the most of it with a little help from SAP GRC For Dummies.

Google Apps are Web-based, low-cost (or free!) office productivity tools that do everything those expensive applications do – and you can access them from any computer with an Internet connection. Google Apps For Dummies boosts your «app-titude» by giving you the low-down on choosing, setting up, and using these nifty and powerful gadgets for work or play. Whether you're an individual who wants to take advantage of iGoogle or an organization looking for an enterprise-wide training solution for users at all levels, this comprehensive, practical guide brings you up to speed with all of the basic information and advanced tips and tricks you need to make good use of every Google Apps's tool and capability. Discover how to: Get productive fast with free or inexpensive Web-based apps Design your perfect Start Page layout Choose among the different editions Use Gmail and Google Talk Work with Google Docs and spreadsheet documents Create and collaborate on documents Import events into your calendar Build dazzling presentations Use Dashboard to create and manage user accounts Create a Web page with a unique domain setting Google Apps are poised to shatter the primacy of the current way of working with PCs, saving businesses, schools, government agencies, and individuals big bucks on software, network infrastructure, and administration. Google Apps For Dummies is your key to making this revolutionary new approach work for you and your organization.

Are you new to computers? Does new technology make you nervous? Relax! You're holding in your hands the easiest guide ever to Office 2007 – a book that skips the long-winded explanations and shows you how things work. All you have to do is open the book, follow Chip, your friendly guide – and discover just how easy it is to get up to speed. «The Simplified series is very accessible to beginners and provides useful information for more experienced users. For visual learners (like myself), the illustrations are a great help. It's challenging to take a complex subject and express it simply, clearly, concisely, and comprehensively. This book meets the challenge.» –John Kelly (Anchorage, AK) «Simplify It» sidebars offer real-world advice A friendly character called Chip introduces each task Full-color screen shots walk you through step by step Self-contained, two-page lessons make learning a snap

Reveal your inner business artist with Visio Turn your ideas into diagrams and drawings with Visio's stencils and templates If you have an idea you want to get down on electronic paper, Visio 2007 is for you, and so is this book! They're both flexible and user-friendly. Here's how to use Visio to capture ideas from simple to intricate, update data in a drawing with a single click, add and manipulate text, work with connectors, and more. Discover how to Create business, engineering, software, or network diagrams Format an entire drawing using themes Analyze «what-if» scenarios with PivotDiagrams Produce layered multipage drawings Save drawings to publish on the Web

New and inexperienced PowerPoint users will discover how to use the latest enhancements to PowerPoint 2007 quickly and efficiently so that they can produce unique and informative presentations PowerPoint continues to be the world's most popular presentation software This updated For Dummies guide shows users different ways to create powerful and effective slideshow presentations that incorporate data from other applications in the form of charts, clip art, sound, and video Shares the key features of PowerPoint 2007 including creating and editing slides, working with hyperlinks and action buttons, and preparing presentations for the Web